EpicAgents
Agents that perform real processes like selling, prospecting or informing, reliably and without hallucinations.
EpicAgents is one of our own AI products. It’s a platform to create conversational agents with clear goals, like informing, selling or prospecting, without building from scratch.
The problem it solves
Most chatbots fail at the same things: they hallucinate, go off-script, or never complete real tasks. An agent that improvises is useless to a business.
How we solved it
EpicAgents combines the flexibility of language models with configurable deterministic flows: you define the steps the agent must follow, and the agent executes them reliably. The result is the best of both worlds: natural conversation and predictable execution.
Benefits for the people using it
- Immediate answers at any hour, without waiting for someone to be available.
- Gets the company’s own criteria, not a generic answer from the internet.
- Can leave their details, book a slot or escalate to a person when needed.
Benefits for the business
- Fewer team hours answering the same questions over and over.
- Standardized knowledge: everyone gets the same answer, with the company’s rules.
- Prospect capture outside business hours, which used to be lost.
- Deterministic flows: the agent executes the defined process, it doesn’t improvise.
Where we’ve deployed it
- Sales force enablement — agents trained on the client’s products and rules, so the team can check in the field (see the Creditice case).
- Servicing and data capture — flows per business line that serve, resolve questions and structure the request (see the insurance brokerage case).
- Internal support — assistants that answer employees on policies and processes.
Why it matters
Building this isn’t asking an AI for code. It’s understanding how models behave, how to control them, and how to integrate them into a real business. That’s exactly the kind of problem we solve for our clients.